Freedom of Information

As of January 1st, 2012, The Ottawa Hospital is subject to the The Freedom of Information and Protection of Privacy Act (FIPPA), the Ontario law that provides a right to access information under the control of institutions in accordance with the principles that:

  • Information should be available to the public.
  • Necessary exemptions from the right of access should be limited and specific.
  • Decisions on the disclosure of government information should be reviewed independently of government.

FIPPA protects the privacy of personal information of individuals held by institutions, such as The Ottawa Hospital. It also provides individuals with a right of access to, and correction of, that information.

Health Records: FIPPA does not apply to Personal Health Information. For access to your Health Records, or to request a correction, contact the Health Records Department.

Patient Advocacy: If you have questions, feedback or complaints about the care you or your family member has received, we invite you to contact the Patient Advocacy Department.

Directory of Records

The Ottawa Hospital Directory of Records provides a listing of the types of records held by the hospital (as required by the Ontario Freedom of Information and Protection of Privacy Act).

Personal Information Bank
Finance

Making a FIPPA Request

To make a request for information held by The Ottawa Hospital, you must send a letter that includes enough detail to allow our staff to find the information. You must also include a cheque for the $5 application fee, payable to The Ottawa Hospital.

You must send your request to:

FIPPA Coordinator
The Ottawa Hospital
Box 656, 1053 Carling Ave
Ottawa ON K1Y 4E9

The staff time required to locate and prepare records that contain your personal information is free of charge, however you may be charged for the cost of photocopying. For non-personal information, you may be charged for the time required to locate and prepare the records, photocopying costs, shipping costs, and costs associated with replying to the request.

Once we receive a request and the application fee, a decision letter outlining our response will be issued within 30 days. In cases where the request involves an extensive search, this time period may be extended. In this letter, you will also be informed of your right to appeal the decision to the Information and Privacy Commissioner of Ontario.

For questions, contact our FIPPA Coordinator at foi@toh.ca. Please note, we will not be able to process requests via email.  All requests must be sent by post.