Our Promise to You

In keeping with the Ontario Government’s Excellent Care for All Act, The Ottawa Hospital is pleased to share its patient declaration of values.  The patient declaration of values will help The Ottawa Hospital continue to put patients first and move toward patient-centred care by clarifying what our community can expect from us as their hospital.

We, the employees, physicians and volunteers of The Ottawa Hospital, are committed to providing each patient with the world-class care, exceptional service and compassion that we would want for our loved ones.  We hold ourselves accountable to high standards that are observable, measurable and apply to all departments and each and every role across our hospital.

The content of this document is based on feedback received from various patient and community groups as well as The Ottawa Hospital’s staff and physicians.

Click on the image below to view Our promise to you.

Our Promise